I Need a Book!
Baltimore County Public Library | Terri Lyons | 2006
ISBN 10: 1566411017
See how to create a comfortable conversation with your customer in order to find the best book for them. By learning about the appeal characteristics and applying them to your customer’s answers, you will be able to match them up with the right book. This program also shows you how to perform a “Quick Dip” and learn about a book in just five minutes.
Terri Lyons, a leading North American readers’ advisory instructor and consultant, provided much of the content for this program.
Can$105.00
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