We Love the Library
The Communication Edge Inc | July 2007
ISBN 13: 9780978317003
A customer service training program for front-line staff. At last a program that is relevant, is simple to deliver and works! This CD-based program has been developed by professional trainers and customer service experts, then tested in a public library for effectiveness. The program is self-paced and runs on any computer with a Web browser* (no Internet connection required). Through this e-learning program, front-line libary staff can progress through these modules in approximately two hours: - Module A: Customer Service Skills
- Module B: The 3 Pillars of Effective Communications
- Module C: Making It Right
Upon completion of the program, participants can print the Learning Summary (available in PDF format).
This program has multiple uses as: - a dynamic customer service training program
- valuable upgrading tool for experienced staff
- part of the orientation process for new staff
* This program requires all of the following: Microsoft Windows 98 or higher, Internet Explorer 5.0 or higher, Windows Media Player 6.4 or higher, CD-ROM drive, speakers or headphones for audio component.
Can$79.59
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