Customer Service
Neal-Schuman Publishers | Public Services and Programming | Suzanne Walters | Available
ISBN 10: 155570137X
ISBN 13: 9781555701376
This acclaimed manual will help to build a customer service orientation in any library by working through the issues and outlining the necessary steps. Walters targets all the essential issues, including identifying the barriers to good customer service, characteristics of good customer service, training, incentives, and how to go about changing the culture.
Can$66.00
[Add to Cart]
[View Cart]
|
