We Love the Library!
A service training program for front-line staff in public libraries!
At last a program that is relevant, is simple to deliver and works! This CD-based program has been developed by professional trainers and customer service experts, then tested in public libraries for effectiveness.
The program is self-paced and runs on any computer with a Web browser* (no Internet connection required). Through this e-learning program, front-line library staff can progress through these modules in approximately two hours:
- Module A: Customer Service Skills
- Module B: The 3 Pillars of Effective Communications
- Module C: Making It Right
Upon completion of the program, participants can print the Learning Summary (available in PDF format).
This program has multiple uses as:
- a dynamic customer service training program
- valuable upgrading tool for experienced staff
- part of the orientation process for new staff
* This program requires all of the following: Microsoft Windows 98 or higher, Internet Explorer 5.0 or higher, Windows Media Player 6.4 or higher, CD-ROM drive, speakers or headphones for audio component. Will also work on Mac OSX or higher.
- 1-2 Usage License = $74
- 3-4 Usage License = $99
- 5-9 Usage License = $149
- 10-19 Usage License = $240 *Includes an additional WLTL training CD
Additional licensing is available in blocks at $240 for 10 Usage. This also includes an additional WLTL training CD.
License Agreement pdf
For orders of 3 or more usage licenses, please contact Ryan Patrick at The OLAStore: 1-866-873-9867
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